Cancellation policy
SUBSCRIPTION AND CANCELLATION POLICY
The Holy Grounds Coffee Co. offers recurring Subscribe & Save delivery options, which may include delivery once a week, every two weeks, or once a month, depending on the product selected.
By purchasing a subscription, you authorize The Holy Grounds Coffee Co. and its payment processor to charge your selected payment method automatically for each recurring order, including applicable shipping charges and taxes, until the subscription is canceled.
MANAGING OR CANCELING A SUBSCRIPTION
You may manage or cancel your subscription at any time before the next recurring order is processed. There is no cancellation fee.
Customers may manage available subscription options through their Shopify customer account. You may also request assistance by emailing support@theholygroundscoffeeco.com or using our contact form:
https://theholygroundscoffeeco.com/pages/contact
Please include your name, the email address associated with the subscription, and any relevant order information.
PROCESSED ORDERS
A cancellation applies to future recurring orders. If a recurring payment has already been processed or an order has entered fulfillment before the cancellation request is received, we might be unable to stop that shipment.
Processed subscription orders are subject to our Return and Refund Policy. Coffee, tea, and other consumable products are final sale except when damaged, defective, contaminated, or incorrect.
CHANGES, SKIPS, AND PAUSES
Where supported by the customer account or subscription service, customers may change their delivery frequency, skip an upcoming delivery, pause the subscription, update their shipping address, or update their payment method.
Changes must be completed before the next recurring order is processed. Requests received afterward will take effect beginning with the following order.
PAYMENT ISSUES
If a recurring payment is declined, the subscription service may retry the payment or request an updated payment method. An order will not be fulfilled unless payment is successfully completed.
CONTACT
For subscription questions or cancellation assistance, contact: