Refund policy
30-DAY RETURN POLICY
We accept return requests for eligible non-consumable merchandise within 30 days after delivery.
To qualify for a return, the merchandise must be unused, unworn, and in the same condition in which it was received, with any original tags and packaging. A receipt or other proof of purchase is also required.
Coffee, tea, and other consumable products are final sale and cannot be returned for reasons of taste or personal preference. However, if a consumable product arrives damaged, defective, contaminated, or incorrect, please contact us promptly so that we can evaluate the issue and make it right.
STARTING A RETURN
To request a return, email support@theholygroundscoffeeco.com or visit our contact page:
https://theholygroundscoffeeco.com/pages/contact
Please include your name, order number, the item involved, and the reason for your request. Photographs may be requested for damaged, defective, or incorrect merchandise.
Do not mail any item back until your return has been approved and you have received written return instructions. Because some products are shipped by different fulfillment partners, the correct return destination may vary by product. Items returned without prior authorization will not be accepted.
If your return is approved, we will provide instructions explaining where and how to send the merchandise, along with any applicable return-shipping information. If an item was damaged, defective, or incorrect, we will provide an appropriate replacement, refund, or other resolution at no additional cost to you.
Unless your written return authorization provides a different destination, approved returns must be sent to:
The Holy Grounds Coffee Co.
6825 Arcadia Creek Street
North Las Vegas, Nevada 89084-3179
Do not send merchandise to this address—or to any other address—without first receiving written authorization. Some supplier-fulfilled products may require return to a different facility, which will be identified in the return instructions.
Customers are responsible for return-shipping costs on eligible merchandise returned for reasons other than damage, defect, or fulfillment error. Original shipping charges are nonrefundable. If an item arrives damaged, defective, contaminated, or incorrect, The Holy Grounds Coffee Co. will cover the cost of the approved replacement, refund, or return.
DAMAGES AND ORDER ISSUES
Please inspect your order when it arrives. Contact us promptly if an item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and provide an appropriate resolution.
NON-RETURNABLE ITEMS
The following items cannot be returned:
• Coffee, tea, and other food or consumable products, except when damaged, defective, contaminated, or incorrect
• Custom, personalized, or special-order merchandise
• Personal-care products
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Final-sale merchandise
Please contact us before purchasing if you have questions about whether a particular item is eligible for return.
EXCHANGES
The fastest way to obtain a different eligible item is to request a return of the original item. Once the return is approved, you may place a separate order for the replacement item.
EUROPEAN UNION CUSTOMERS
When merchandise is shipped into the European Union, customers may have the right to cancel or return an eligible order within 14 days without providing a reason, subject to applicable law. Returned merchandise must be unused, unworn, and in its original condition and packaging, with proof of purchase. Exceptions permitted by law, including exceptions for certain consumable, personalized, or sealed goods, may apply.
REFUNDS
We will notify you after an authorized return has been received and inspected and will advise whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please email support@theholygroundscoffeeco.com or contact us at: