Shipping policy
SHIPPING POLICY
SHIPPING DESTINATIONS
The Holy Grounds Coffee Co. currently ships to eligible addresses within the United States. We do not currently offer international shipping.
SHIPPING COST
Standard shipping is free on orders shipped within the United States.
ORDER PROCESSING
Our products are prepared and shipped by multiple fulfillment partners. Coffee and tea may be roasted, packaged, or otherwise prepared after an order is placed. Apparel, accessories, and other merchandise may also be produced or fulfilled on demand.
Please allow approximately 2–10 business days for order processing before shipment. Processing times may vary depending on the product, fulfillment partner, order volume, holidays, and product availability.
Business days do not include weekends or federal holidays.
ESTIMATED DELIVERY
After an order has shipped, delivery within the United States generally takes approximately 3–10 business days. These delivery periods are estimates and are not guaranteed.
Weather, carrier delays, holidays, fulfillment interruptions, and other circumstances outside our control may affect processing or delivery times.
MULTIPLE SHIPMENTS
Products in the same order may be fulfilled by different suppliers or from different locations. As a result, an order may arrive in two or more separate packages at different times.
There is no additional shipping charge when an order is divided into multiple shipments.
ORDER TRACKING
When tracking information is available, it will be sent to the email address provided during checkout. Tracking information may take 24–48 hours to begin showing movement after the shipping confirmation is issued.
Please check your spam or junk folder if you do not receive a shipping confirmation.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us immediately if you discover an error in your shipping address. We will attempt to correct the address before fulfillment begins, but changes cannot be guaranteed after an order has entered processing or has shipped.
The Holy Grounds Coffee Co. is not responsible for orders delayed, returned, misdelivered, or lost because an incorrect or incomplete address was provided. Additional shipping costs resulting from an address error may be the customer’s responsibility.
DAMAGED, INCORRECT, OR MISSING ITEMS
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, contaminated, or incorrect, or if part of your order is missing, please contact us promptly. Include your name, order number, a description of the problem, and photographs when applicable.
We will review the issue and provide an appropriate replacement, refund, or other resolution in accordance with our Return and Refund Policy.
MARKED DELIVERED BUT NOT RECEIVED
If tracking shows that a package was delivered but you cannot locate it, please:
• Check around the delivery location and with other members of your household.
• Check with neighbors, building management, or the front desk when applicable.
• Allow one additional business day, because some carriers mark packages delivered shortly before actual delivery.
• Contact the shipping carrier using the tracking number.
If the package still cannot be located, contact us so that we can review the shipment and determine the appropriate next steps.
DELIVERY DELAYS
Delivery dates are estimates only. The Holy Grounds Coffee Co. is not responsible for carrier delays or delays caused by severe weather, natural disasters, labor interruptions, transportation disruptions, holidays, governmental actions, or other circumstances outside our reasonable control.
CONTACT US
For shipping questions, please email:
support@theholygroundscoffeeco.com
You may also contact us through our website:
https://theholygroundscoffeeco.com/pages/contact
Please include your name and order number so that we can assist you promptly.
SHIPPING POLICY
SHIPPING DESTINATIONS
The Holy Grounds Coffee Co. currently ships to eligible addresses within the United States. We do not currently offer international shipping.
SHIPPING COST
Standard shipping is free on orders shipped within the United States.
ORDER PROCESSING
Our products are prepared and shipped by multiple fulfillment partners. Coffee and tea may be roasted, packaged, or otherwise prepared after an order is placed. Apparel, accessories, and other merchandise may also be produced or fulfilled on demand.
Please allow approximately 2–10 business days for order processing before shipment. Processing times may vary depending on the product, fulfillment partner, order volume, holidays, and product availability.
Business days do not include weekends or federal holidays.
ESTIMATED DELIVERY
After an order has shipped, delivery within the United States generally takes approximately 3–10 business days. These delivery periods are estimates and are not guaranteed.
Weather, carrier delays, holidays, fulfillment interruptions, and other circumstances outside our control may affect processing or delivery times.
MULTIPLE SHIPMENTS
Products in the same order may be fulfilled by different suppliers or from different locations. As a result, an order may arrive in two or more separate packages at different times.
There is no additional shipping charge when an order is divided into multiple shipments.
ORDER TRACKING
When tracking information is available, it will be sent to the email address provided during checkout. Tracking information may take 24–48 hours to begin showing movement after the shipping confirmation is issued.
Please check your spam or junk folder if you do not receive a shipping confirmation.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us immediately if you discover an error in your shipping address. We will attempt to correct the address before fulfillment begins, but changes cannot be guaranteed after an order has entered processing or has shipped.
The Holy Grounds Coffee Co. is not responsible for orders delayed, returned, misdelivered, or lost because an incorrect or incomplete address was provided. Additional shipping costs resulting from an address error may be the customer’s responsibility.
DAMAGED, INCORRECT, OR MISSING ITEMS
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, contaminated, or incorrect, or if part of your order is missing, please contact us promptly. Include your name, order number, a description of the problem, and photographs when applicable.
We will review the issue and provide an appropriate replacement, refund, or other resolution in accordance with our Return and Refund Policy.
MARKED DELIVERED BUT NOT RECEIVED
If tracking shows that a package was delivered but you cannot locate it, please:
• Check around the delivery location and with other members of your household.
• Check with neighbors, building management, or the front desk when applicable.
• Allow one additional business day, because some carriers mark packages delivered shortly before actual delivery.
• Contact the shipping carrier using the tracking number.
If the package still cannot be located, contact us so that we can review the shipment and determine the appropriate next steps.
DELIVERY DELAYS
Delivery dates are estimates only. The Holy Grounds Coffee Co. is not responsible for carrier delays or delays caused by severe weather, natural disasters, labor interruptions, transportation disruptions, holidays, governmental actions, or other circumstances outside our reasonable control.
CONTACT US
For shipping questions, please email:
support@theholygroundscoffeeco.com
You may also contact us through our website:
https://theholygroundscoffeeco.com/pages/contact
Please include your name and order number so that we can assist you promptly.
SHIPPING POLICY
SHIPPING DESTINATIONS
The Holy Grounds Coffee Co. currently ships to eligible addresses within the United States. We do not currently offer international shipping.
SHIPPING COST
Standard shipping is free on orders shipped within the United States.
ORDER PROCESSING
Our products are prepared and shipped by multiple fulfillment partners. Coffee and tea may be roasted, packaged, or otherwise prepared after an order is placed. Apparel, accessories, and other merchandise may also be produced or fulfilled on demand.
Please allow approximately 2–10 business days for order processing before shipment. Processing times may vary depending on the product, fulfillment partner, order volume, holidays, and product availability.
Business days do not include weekends or federal holidays.
ESTIMATED DELIVERY
After an order has shipped, delivery within the United States generally takes approximately 3–10 business days. These delivery periods are estimates and are not guaranteed.
Weather, carrier delays, holidays, fulfillment interruptions, and other circumstances outside our control may affect processing or delivery times.
MULTIPLE SHIPMENTS
Products in the same order may be fulfilled by different suppliers or from different locations. As a result, an order may arrive in two or more separate packages at different times.
There is no additional shipping charge when an order is divided into multiple shipments.
ORDER TRACKING
When tracking information is available, it will be sent to the email address provided during checkout. Tracking information may take 24–48 hours to begin showing movement after the shipping confirmation is issued.
Please check your spam or junk folder if you do not receive a shipping confirmation.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us immediately if you discover an error in your shipping address. We will attempt to correct the address before fulfillment begins, but changes cannot be guaranteed after an order has entered processing or has shipped.
The Holy Grounds Coffee Co. is not responsible for orders delayed, returned, misdelivered, or lost because an incorrect or incomplete address was provided. Additional shipping costs resulting from an address error may be the customer’s responsibility.
DAMAGED, INCORRECT, OR MISSING ITEMS
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, contaminated, or incorrect, or if part of your order is missing, please contact us promptly. Include your name, order number, a description of the problem, and photographs when applicable.
We will review the issue and provide an appropriate replacement, refund, or other resolution in accordance with our Return and Refund Policy.
MARKED DELIVERED BUT NOT RECEIVED
If tracking shows that a package was delivered but you cannot locate it, please:
• Check around the delivery location and with other members of your household.
• Check with neighbors, building management, or the front desk when applicable.
• Allow one additional business day, because some carriers mark packages delivered shortly before actual delivery.
• Contact the shipping carrier using the tracking number.
If the package still cannot be located, contact us so that we can review the shipment and determine the appropriate next steps.
DELIVERY DELAYS
Delivery dates are estimates only. The Holy Grounds Coffee Co. is not responsible for carrier delays or delays caused by severe weather, natural disasters, labor interruptions, transportation disruptions, holidays, governmental actions, or other circumstances outside our reasonable control.
CONTACT US
For shipping questions, please email:
support@theholygroundscoffeeco.com
You may also contact us through our website:
https://theholygroundscoffeeco.com/pages/contact
Please include your name and order number so that we can assist you promptly.